This Privacy Policy explains how DigiJen Studio collects, uses, stores and protects personal information submitted through its website, forms and client platform.
1. Who We Are
DigiJen Studio is a South African digital marketing agency. This policy describes how we handle personal information in connection with our website and services.
For privacy-related enquiries, contact: digijenstudio@gmail.com.
2. Information We Collect
We collect information reasonably necessary to respond to enquiries and provide our services, including:
Contact details, such as names, email addresses, phone numbers and company names.
Enquiry details, including requested services, budgets, delivery preferences, project briefs and campaign requirements.
Account information, including email addresses, selected roles and profile details.
Project files, briefs, tasks, messages, invoices and payment documents.
Basic technical, log and device information generated when using the website.
3. How We Use Personal Information
We use personal information to:
Respond to enquiries and prepare quotations.
Deliver, manage and support booked services.
Operate client accounts, dashboards, projects and invoicing.
Send service-related communications, including booking confirmations and invoice notifications.
Maintain, secure and improve our website and services.
We do not sell personal information. Marketing communications will only be sent where we have an appropriate lawful basis and comply with applicable consent and opt-out requirements.
4. Lawful Processing and Consent
We process personal information where permitted by applicable law, including where necessary to perform a contract, take steps requested before entering into a contract, comply with legal obligations or pursue another lawful basis.
Where consent is required, we will obtain it and explain how it may be withdrawn.
5. Storage, Security and Service Providers
Personal information may be stored in managed cloud databases and file storage systems with appropriate access controls.
We use third-party providers for services such as hosting, storage, authentication and website operations. These providers may process or store information outside South Africa.
We take reasonable technical and organisational measures to protect personal information. However, no online system can be guaranteed completely secure.
6. Sharing Personal Information
Information may be shared where reasonably necessary with:
Authorised DigiJen Studio team members.
Hosting, storage, authentication and other service providers.
Freelancers or contractors assigned to a project, where necessary.
Other parties where disclosure is required or permitted by law.
We do not sell personal information to third parties.
7. Retention
We retain enquiry, account and project information for as long as reasonably necessary to provide services, maintain records and comply with applicable legal, tax and accounting requirements.
Requests for deletion will be considered subject to any applicable legal retention obligations.
8. Your Rights
Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may have the right to:
Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion where legally permissible.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Lodge a complaint with the Information Regulator of South Africa.
9. Cookies and Similar Technologies
The website may use essential cookies or local storage required for login sessions, security and basic preferences.
Any analytics, advertising trackers or other non-essential technologies introduced in future should be disclosed appropriately, with consent obtained where required by law.
10. Children
Our services are primarily intended for businesses and adults. We do not knowingly collect children's personal information without the necessary lawful basis and safeguards.
11. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The applicable version will be published on this page.
12. Contact Us
For privacy enquiries or requests:
Email: digijenstudio@gmail.com
WhatsApp: +27 64 654 9280